ORDERS & SHIPPING
What are the first steps toward opening a wholesale account?
Please email email@example.com with a brief description and location of your business. You will receive the information you need within 1 week.
Do you offer exclusivity?
good charma does offer regional exclusivity within a zip code. However, we do reserve the right to review accounts and decide if the relationship is mutually beneficial for both businesses.
What are good charma’s payment terms?
To simplify the purchasing process, only credit card payment will be accepted domestically. For international customers, we also honor wire transfer payments.
How do I place an order once I’ve been approved as a wholesale account?
Wholesale accounts may order at any time; our merchandise is sold first come, first served. To place a wholesale order please include a purchase order number, style number, description, quantity, price, shipping and contact information, and credit card information.
You can email: firstname.lastname@example.org or fax: 413-274-1297.
How long does it take to receive my order?
Our resellers are encouraged to order 4 to 6 weeks in advance of any holiday to ensure a timely delivery. Other times of the year, if items are in stock, an order should ship in approximately 1 week.
Do prices differ between resellers and good charma’s website/store?
Although good charma provides a suggested retail price, the reseller may price the retail items at his/her discretion.
If I am a reseller of good charma, what is the process for repairs?
Damaged product received by our wholesale customers must be returned within 14 days. If the product is sold to one of your customers and is in need of repair due to manufacturing defects, it must be returned to you. We offer a 6 month guarantee on the jewelry from the day you receive it.
You must obtain a return authorization number by emailing email@example.com. Be sure to include the RA in the return package with the damaged jewelry as well as a copy of the original invoice.
Please send repairs to:
Wholesale Returns & Repairs
PO Box 235
Housatonic, MA 01236
One of my customers would like an item(s) I do not currently have in stock. Can I place an order for him/her?
If you have an existing wholesale account with good charma, you can place an order at any time.
What is the best way to clean good charma?
A traditional silver polishing cloth will remove tarnish from our sterling silver jewelry. The 22k gold vermeil can not be cleaned due to the plated gold finish.
What is the best way to clean wish 4 peace scarves?
wish 4 peace scarves are 100% silk and should be treated as a delicate hand wash item. A mild detergent for delicate fabrics should be used to wash the scarf by hand in tepid water. Lie flat or hang to air dry.