ORDERS & SHIPPING

When will my order ship?
All orders will be processed within 72 hours if in stock. Orders placed on weekends will be processed the following business day. We do not ship or deliver on weekends or holidays.

What are the shipping charges?
Within the United States, good charma ships all packages via UPS from Massachusetts. The flat rate shipping cost for all orders within the continental U.S. is $10.

Is there a sales tax?
Sales tax is charged to those residing in Massachusetts ONLY. There is NO SALES TAX for orders outside of Massachusetts.

Do you ship to PO boxes or military addresses?
UPS does not deliver to PO boxes. Please provide an actual physical address for fastest delivery. We do ship to military addresses via United States Postal Service (USPS). Please enter APO or FPO along with any delivery instructions in the Special Instructions window.

Do you ship internationally?
For international purchases and shipping rates, please email us at goodcharmainfo@gmail.com.

Please note: All receivers are held responsible for paying the customs and import duties at the time of your delivery. Unfortunately good charma can not determine these fees during the checkout process. For more information, please contact your local customs office.

Who are some of your international retailers?
Below is a list of some of our favorite retailers in Canada, the United Kingdom, and Australia who carry authentic good charma. If you live in one of these areas, stop by and check out good charma in person!

Shipping Disclaimer
Once your order has been shipped you will receive a UPS shipping notification via email including your tracking number with your expected delivery date.

Please be sure that all shipping information is entered correctly. In the event that you need an address correction please contact us right away with your updated shipping address. Any orders that are redirected due to address correction or incomplete address (i.e. floor #, house #, or apt #) will be charged a $10 fee.

Please be sure you have made arrangements for the delivery of your order. good charma can not be held responsible for orders that are deemed non-deliverable. Customers will be charged for return shipment, which is equivalent to the amount paid for shipping.

RETURNS & REPAIRS

What is the return policy?
If you would like to return an item from your website order, we offer a 30-day full refund on items sent back unworn and returned in the original packaging. Original shipping charges are not refundable. If you would like something in exchange, please visit the website store to place a new order. We will issue a credit for the returned items and notify you of the refund via email. Credits will not be issued for incomplete returns.

Send Returns to:
good charma
RETURN
420 Park Street, PO Box 235
Housatonic, MA 01236

Is there a warranty on good charma jewelry?
Yes! We guarantee that your good charma piece is free of defects such as breakage for one year from the date of receipt.

What are repair costs?
We do repairs for good charma pieces only and the repair costs are minimal. Each repair is assessed by our jewelers to determine the reason for damage and then corresponding costs are given to you. Do not send anything without first contacting us at goodcharmarepairs@gmail.com with as much of the following information as possible:
Purchaser’s full name
Approximate date of purchase
Location of purchase
Order # or Sales Receipt
Item # or complete description of jewelry
What needs repair

Send Repairs to:
good charma
REPAIRS
420 Park Street, PO Box 235
Housatonic, MA 01236

CARE INSTRUCTIONS

What is the best way to clean good charma?
A traditional silver polishing cloth will remove tarnish from our sterling silver jewelry. The 22k gold vermeil can not be cleaned due to the plated gold finish.

What is the best way to clean wish 4 peace scarves?
wish 4 peace scarves are 100% silk and should be treated as a delicate hand wash item. A mild detergent for delicate fabrics should be used to wash the scarf by hand in tepid water. Lie flat or hang to air dry.